Effective Date : 15 March 2026
Welcome to Rivora Jewellers. These Terms and Conditions govern your use of the website operated by Rivora Jewellers. By accessing or using our website, purchasing products, or interacting with our services, you agree to comply with and be bound by these Terms and Conditions.
If you do not agree with these terms, please do not use our website.
1. Business Information
This website is owned and operated by:
Rivora Jewellers
31 Block, Old Rajender Nagar
New Delhi – 110060
India
Founder: Atin Kapoor
Customer Support
Email: support@rivorajewellers.com
Phone: +91-9643655656
Support Hours: 10:00 AM – 7:00 PM (IST)
2. Eligibility to Use the Website
By using this website, you confirm that:
• You are at least 18 years of age
• You are legally capable of entering into binding contracts
• All information provided by you is accurate and complete
Rivora Jewellers reserves the right to refuse service or cancel orders if false or misleading information is provided.
3. Products and Services
Rivora Jewellers sells ready-made jewellery products through its online platform.
All products listed on the website are subject to availability. We reserve the right to discontinue or modify products at any time without prior notice.
We make every effort to ensure that product descriptions, pricing, and images are accurate; however, errors may occasionally occur.
4. Product Appearance Disclaimer
We strive to display our products as accurately as possible.
However, due to factors such as:
• lighting conditions
• photography
• screen resolution
• device display settings
there may be slight variations in color, texture, or appearance between the product shown on the website and the actual product received.
Such variations shall not be considered a defect.
5. Pricing and Payments
All prices displayed on the website are listed in Indian Rupees (INR) unless stated otherwise.
We accept multiple payment methods including:
• Credit Cards
• Debit Cards
• UPI
• Net Banking
• Digital Wallets
• Cash on Delivery (COD)
• Other online payment gateways
Rivora Jewellers reserves the right to change product prices at any time without prior notice.
6. Order Acceptance
Once you place an order, you will receive an order confirmation.
However, the acceptance of an order occurs only when the product is dispatched.
We reserve the right to refuse or cancel any order due to:
• product unavailability
• pricing errors
• suspected fraudulent transactions
• payment issues
7. Shipping Policy
We provide free shipping across India and offer international shipping to selected locations.
Dispatch Time: Orders are usually dispatched within 2 business days.
Delivery Time:
Average delivery time is 5–7 business days, depending on the delivery location.
While we strive to deliver within the estimated timeframe, delays may occur due to logistics partners, weather conditions, or other unforeseen circumstances.
8. Returns and Refunds
Rivora Jewellers offers a 7-day return window from the date of delivery.
Returns are accepted only under the following conditions:
• The product received is damaged
• The wrong product was delivered
Returned products must be unused and in original packaging.
Return shipping costs will be covered by Rivora Jewellers.
Refunds will be processed to the original payment method used during purchase after the returned product has been inspected and approved.
Sale items are not eligible for returns or refunds.
9. Order Cancellation
Once an order is placed, cancellation is not permitted.
Customers are advised to review their orders carefully before completing the purchase.
10. Intellectual Property
All content on this website, including but not limited to:
• logos
• product images
• graphics
• text
• website design
• branding elements
is the intellectual property of Rivora Jewellers and is protected under applicable copyright and trademark laws.
Unauthorized use, reproduction, or distribution of any content from this website is strictly prohibited.
11. User Conduct
When using this website, you agree not to:
• engage in fraudulent activities
• attempt unauthorized access to website systems
• misuse website content or intellectual property
• transmit harmful software or malicious code
Violation of these terms may result in suspension or termination of access to the website.
12. Limitation of Liability
Rivora Jewellers shall not be held liable for any indirect, incidental, or consequential damages resulting from:
• the use or inability to use the website
• delays in product delivery
• product availability issues
• technical errors on the website
13. Third-Party Services
Our website may integrate third-party services such as payment gateways, shipping providers, and advertising platforms.
Rivora Jewellers is not responsible for the policies or actions of these third-party providers.
14. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from the use of this website shall fall under the jurisdiction of the courts located in New Delhi, India.
15. Changes to Terms
Rivora Jewellers reserves the right to update or modify these Terms and Conditions at any time.
Any changes will be posted on this page with an updated revision date.
16. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us:
Email: support@rivorajewellers.com
Phone: +91-9643655656
Support Hours: 10:00 AM – 7:00 PM (IST)
Address:
Rivora Jewellers
31 Block, Old Rajender Nagar
New Delhi – 110060
India