Last Updated: April 8, 2026
Thank you for shopping with Rivora Jewellers. This Shipping Policy outlines how orders are processed, shipped, and delivered when you purchase products from our website.
By placing an order with Rivora Jewellers, you agree to the terms described in this policy.
1. Shipping Coverage
Rivora Jewellers provides shipping services:
• Across India (Pan India)
• International shipping to selected countries
Shipping availability may vary depending on the destination and logistics partner coverage.
2. Order Processing Time
Orders are typically processed and dispatched within 2 business days after the order is successfully placed.
Processing time may vary during:
• festivals
• promotional sales
• high order volume periods
• unforeseen operational delays
Customers will receive an order confirmation and shipping notification once the order has been dispatched.
3. Estimated Delivery Time
Estimated delivery timelines are:
Within India:
5–7 business days from the date of dispatch.
International Orders:
Delivery timelines may vary depending on the destination country, customs clearance, and courier services.
Please note that delivery timelines are estimates and not guaranteed.
4. Shipping Charges
Free Shipping is provided on all orders within India.
For international orders, shipping costs may vary depending on:
• destination country
• package weight
• courier partner charges
Any applicable international shipping fees will be displayed during checkout.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS.
This tracking number allows you to monitor the status of your shipment through the courier partner’s website.
6. Delivery Delays
While we strive to deliver orders within the estimated timeframe, delays may occur due to:
• courier service disruptions
• weather conditions
• customs clearance for international shipments
• remote delivery locations
• national holidays or peak seasons
Rivora Jewellers is not liable for delays caused by third-party logistics providers.
7. Delivery Address Responsibility
Customers are responsible for providing accurate and complete shipping information during checkout.
Rivora Jewellers will not be responsible for delivery issues resulting from:
• incorrect shipping address
• incomplete address details
• incorrect phone number
Additional charges may apply for reshipping orders in such cases.
8. Cash on Delivery (COD)
Rivora Jewellers offers Cash on Delivery (COD) for eligible orders within India.
COD availability may depend on the delivery location and courier service coverage.
9. International Shipping Duties and Taxes
For international orders, customers may be responsible for:
• import duties
• customs taxes
• local VAT or government charges
These fees are determined by the destination country’s customs authorities and must be paid by the customer where applicable.
Rivora Jewellers does not control or collect these charges.
10. Damaged or Missing Packages
If your package arrives damaged or if an item is missing, please contact our customer support team within 48 hours of delivery.
We may request photos or documentation to investigate the issue with the courier partner.
11. Contact Information
For any shipping-related inquiries, please contact us:
Email: support@rivorajewellers.com
Phone: +91-9643655656
Support Hours: 10:00 AM – 7:00 PM (IST)
Address:
Rivora Jewellers
31 Block, Old Rajender Nagar
New Delhi – 110060
India