Shop With Confidence

We offer secure payments, genuine products, and a simple return process for your peace of mind.

Can I return or exchange my product?

Yes. You can raise a return or exchange request within 7 days of delivery.

Returns are accepted only in case of:

• Manufacturing defect

• Wrong product delivered

• Size mismatch 

Items must be unused, with tags intact and supported by an unboxing video.

How do I request a return?

Email us at support@rivorajewellers.com within 7 days of delivery with:

• Order Number

• Reason for return

• Unboxing video

Our team will respond within 48 hours.

Who pays for return shipping?

Return shipping is borne by the customer unless the issue is due to our error (wrong item or defect).

How long does refund take?

Once the product passes quality check, refunds are processed to the original payment method within 7–10 business days.