Effective Date: April 8, 2026
Rivora Jewellers LLP (“we”, “our”, “us”, or “Rivora Jewellers”) values the privacy of our customers and website visitors. This Privacy Policy describes how we collect, use, store, and protect your personal information when you visit or make a purchase from our website.
By accessing or using our website, you agree to the terms outlined in this Privacy Policy.
1. Business Information
This website is owned and operated by:
Rivora Jewellers LLP
31 Block, Old Rajender Nagar
New Delhi – 110060
India
Founder: Atin Kapoor
Customer Support
Email: support@rivorajewellers.com
Phone: +91-9643655656
Support Hours: 10:00 AM – 7:00 PM (IST)
2. Information We Collect
When you use our website, place an order, or interact with our services, we may collect the following types of personal information:
Personal Identification Information
• Full Name
• Email Address
• Phone Number
• Billing Address
• Shipping Address
Payment Information
When you make a purchase, payment information may be collected through secure third-party payment gateways. Depending on the payment method, this may include:
• Credit/Debit card information
• UPI details
• Net banking information
• Wallet or payment provider details
Rivora Jewellers LLP does not store complete card or banking information on its servers.
Device and Usage Information
When you browse our website, we may automatically collect:
• IP address
• Browser type
• Device information
• Pages visited on our website
• Time spent on pages
• Referring websites or links
This information helps us improve website performance and user experience.
3. How We Use Your Information
The information we collect may be used for the following purposes:
• To process and fulfill your orders
• To communicate order confirmations and shipping updates
• To provide customer support
• To improve our website and services
• To detect and prevent fraudulent transactions
• To comply with legal obligations
• To send promotional offers, marketing communications, and advertisements
You may opt out of marketing communications at any time.
4. Advertising and Marketing
Rivora Jewellers may use your information to display relevant advertisements and promotional offers.
We may also use third-party advertising platforms such as:
• Google Ads
• Meta (Facebook & Instagram) Ads
• Other marketing and analytics providers
These services may use cookies, tracking pixels, or similar technologies to deliver targeted advertising.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience.
Cookies may be used to:
• remember your preferences
• keep items in your shopping cart
• understand website traffic and analytics
• deliver personalized advertisements
You can control or disable cookies through your browser settings. However, disabling cookies may affect certain website functionalities.
6. Sharing of Information
We may share your personal information with trusted third parties only when necessary to operate our business, such as:
• Payment processing providers
• Shipping and logistics partners
• Website hosting services
• Marketing and analytics platforms
These partners are obligated to keep your information secure and confidential.
We do not sell or rent your personal information to third parties.
7. Data Security
We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
These measures may include:
• Secure servers
• Encrypted payment processing
• Restricted access to sensitive data
However, no method of online data transmission or storage can be guaranteed to be 100% secure.
8. Data Retention
We retain your personal information only for as long as necessary to:
• fulfill your orders
• comply with legal obligations
• resolve disputes
• enforce our agreements
After this period, your information may be securely deleted or anonymized.
9. Your Rights
You have the right to:
• request access to your personal information
• request correction of inaccurate information
• request deletion of your personal data where applicable
• opt out of marketing communications
To exercise these rights, please contact us using the information provided below.
10. Third-Party Links
Our website may contain links to third-party websites or services.
Rivora Jewellers LLP is not responsible for the privacy practices or content of those external websites.
We encourage users to review the privacy policies of third-party websites before providing personal information.
11. Children’s Privacy
Our website and services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children. If we become aware that personal information from a minor has been collected, we will take steps to remove such information promptly.
12. Changes to This Privacy Policy
Rivora Jewellers LLP reserves the right to update or modify this Privacy Policy at any time.
Any changes will be posted on this page with an updated revision date.
We encourage users to review this policy periodically to stay informed about how we protect personal information.
13. Contact Us
If you have any questions regarding this Privacy Policy or how your data is handled, you may contact us at:
Email: support@rivorajewellers.com
Phone: +91-9643655656
Support Hours: 10:00 AM – 7:00 PM (IST)
Address:
Rivora Jewellers LLP
31 Block, Old Rajender Nagar
New Delhi – 110060
India